Your Lash + Brow Destination! | UN-STRIPPED East Bay Area, Martinez Ca

Please read before booking

Unlike other salons, at Un-Stripped you can expect the skills of each member of our staff to accommodate all your needs and expectations! Receive the same high quality service and results, no matter who you see! Because our number 1 goal will always be servicing YOU!

That’s why we have some basic policies in place to ensure everyone enjoys their Un-Stripped experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.

Book with us at the end of this page!

CANCELLATION/NO SHOW POLICY

What You Need to Know

To be effective and fair to all clients, a 24 hours notice is required to cancel your appointment. If you do not give 24 hours notice or no call, no show your appointment with a cancelation notice, you will be charged 100% of the cost of your service to the card on file. A card on file is required to book an appointment, but if for some reason there is no card on file, the fee will be applied at your next appointment.

Please keep in mind it is impossible for us to fill an appointment with no notice. Services booked is our income, and a late cancellation or no show directly impacts the success of our small business.

ARRIVAL TIME

Please try to arrive 5 - 10 minutes early to allow time to unwind and fill out the necessary forms to receive your service. If you arrive late, your session may be shortened or could be canceled in order to accommodate the appointments following yours. Depending on how late you arrive, your technician will determine if there is enough time to fulfill your appointment. Regardless of the length of the service actually received, you will be responsible for the full service price. Please plan accordingly, and if you are running late please notify your technician as soon as you can.

PMU BOOKING POLICY

All PMU Brow services require a 30% NON-REFUNDABLE deposit to book. A card on file must be present, and the remaining balance will be due on the day of the appointment. If no card on file, or deposit does not go through, the appointment will be canceled. You will be granted one reschedule with ample notice. After that if the appointment is rescheduled again, you will be required to submit another 30% NON-REFUNDABLE deposit, with no reschedules granted. Thank you for understanding as this is a 3 hour time slot blocked off for the service that is too difficult to fill last minute.

PAYMENT POLICY

Cash, Mastercard, Visa, PayPal, and Venmo accepted.

Other Things to know

Extreme Lash Loss

If you have experienced over 70% of lash loss or are past your 3 week fill window, it will be considered a new set due to the amount of time it takes and the need to rush our work. A good tip, if you can count how many lashes you have left it is a new set. Please book accordingly, or notify your technician.

Skin Allergies

Skin allergies are extremely rare and your safety and care are the utmost concern. Only the highest quality products and the most up-to-date techniques, certifications, licensing, and sanitation protocols in the industry are used. Un-Stripped Lash + Brow Bar is not liable for a reaction due to any of the products used during your service. If you are concerned, a patch test several days before your appointment is recommended.

Fixes

Use this textIf you experience a major loss of lash extensions within the first 72 hours, or an allergic reaction, please do not hesitate to contact us within the 72 hour period. We will provide a complimentary 30-minute service to fix/remove the lashes.

Refunds

Refunds will not be granted unless otherwise noted (Exception on defaulted retail products). Services are charged based on the time and products used and can be affected by your lifestyle, aftercare, and body chemistry.

Guests - Bringing a Friend/Child

Please arrive with no guests or children as our salon is small and space is limited. We work with sharp tools around the eyes, small objects, chemicals, and have an unmonitored staircase that can be deemed unsafe for small children if ingested, disturbed, or unwatched. We are strictly focused on your service, and are not responsible for monitoring or disciplining children. Remember most of our services require your eyes to be closed.

Pet Policy

Pets are strictly prohibited in the salon environment unless the animal is a registered service animal. No emotional support animals per California State Board of barbering and Cosmetology and Contra Costa Environmental Health regulations. Additionally our salon uses small items and certain chemicals that can be deemed harmful to your pet if ingested. Un-Stripped Lash + Brow Bar is not liable for any injury caused to your pet during your service, and has the right to refuse service if other arrangements cannot be made. It is best to leave them at home!

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